Need to find an answer? then the FAQ list below should help you.
FAQ
If you need assistance, or have a question, chances are you'll find the answer right here in our Frequently Asked Questions (FAQs). We've tried to think of every question you might have about our shopping site, buying products, and finding out about our customer service policies. Take a look here for the basics on what it's all about. If you can't find the answer you need then contact us with your query.
About Big And Beautiful
How do I contact Big and Beautiful?
How do I find out about employment opportunities with Big and Beautiful?
Our Products
I have a question about a product. Who should I call for assistance?
I saw a product in your shop but don't see it on your Web site. Can I still order it?
How to use Big-Beautiful.co.uk to shop on-line
How do I find the product(s) I'm looking for?
How do I complete a purchase online?
Is shopping online at big-beautiful.co.uk secure?
Can I phone, fax, e-mail or mail in my order?
Order processing and shipping information
When is my order processed?
How much does shipping cost?
If my selection is "canceled," what happens?
Do you ship internationally?
Returns / exchanges
What is the Big and Beautiful satisfaction guarantee?
How do I return an item to Big and Beautiful?
About Big And Beautiful
Q: How do I contact Big and Beautiful?
A: email: chris@big-beautiful.co.uk
Mob: Chris 07795063433
Q: How do I find out about employment opportunities with Big and Beautiful? A: email: chris@big-beautiful.co.uk
Mob: Chris 07795063433
Our Products
Q: I have a question about a product. Who should I call for assistance? A: email: chris@big-beautiful.co.uk
Mob: Chris 07795063433
Q: I saw a product in your shop but don't see it on your Web site. Can I still order it?
A: You can not order items from the web site unless they are on the site.
How to use Big-Beautiful.co.uk to shop on-line
Q: How do I find the product(s) I'm looking for?
A: you can either search for it, or find it through the shop structure.
Q: How do I complete a purchase online?
A: order each item individually, stating the number of each item you want, when you have all of the items you want go to the checkout and follow the on screen inctructions.
Q: Is shopping online at big-beautiful.co.uk secure?
A: The security we use is tried and tested, and has proven to be very secure. Get the full rundown on the security we use.
Q: Can I phone, fax, e-mail or mail in my order?
A: Yes you can, but DO NOT e-mail any credit card details, or any other sensitive information.
Order processing and shipping information
Q: When is my order processed?
A: As soon as we recieve it,it can take up to 14 days to 28 days for delivery
Q: How much does shipping cost?
A: Shipping costs vary and are calculated for each order, as you add each item you will be informed of its shipping price.
Q: If my selection is "canceled," what happens?
A: You get a full refund.
Q: Do you ship internationally?
A: Yes.
Returns / exchanges
Q: What is the Big and Beautiful satisfaction guarantee?
A: Satisfaction guaranteed, or your money back, we can not exchange Lingerie items if they have been worn, also adult novelties if they have been opened, Please measure your self correctly, Look at our Sizing Charts, as once ordered we can not stop the order as we order from the USA.
Q: How do I return an item to Big and Beautiful?
A: Post it back within 5 working days to:- underwear can not be returned if the packet as been opened.
POSTAL ADDRESS:
1st Impression
24 Boxhall Road
Elland
HX5 0DE
West Yorkshire
