FAQ
If
you need assistance, or have a question, chances are you'll find
the answer right here in our Frequently Asked Questions (FAQs).
We've tried to think of every question you might have about our
shopping site, buying products, and finding out about our customer
service policies. Take a look here for the basics on what it's all
about. If you can't find the answer you need then contact
us with your query.
About
Big And Beautiful
Our
Products
How
to use Big-Beautiful.co.uk to shop on-line
Order
processing and shipping information
Returns
/ exchanges
About
Big And Beautiful
Q:
How do I contact Big and Beautiful?
Q: How do I find out about employment
opportunities with Big and Beautiful?
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Our
Products
Q: I have a question about a product. Who should I
call for assistance?
Q: I saw a product in your shop but don't see it
on your Web site. Can I still order it?
A: You can not order items from the web site unless they are on
the site.
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How to use Big-Beautiful.co.uk to shop on-line
Q: How do I find the product(s) I'm looking for?
A: you can either search for it, or find it through the shop structure.
Q: How do I complete a purchase online?
A: order each item individually, stating the number of each item
you want, when you have all of the items you want go to the checkout
and follow the on screen inctructions.
Q: Is shopping online at big-beautiful.co.uk secure?
A: The security we use is tried and tested, and has proven to be
very secure. Get the full rundown on the security
we use.
Q:
Can I phone, fax, e-mail or mail in my order?
A: Yes you can, but DO NOT e-mail any credit card details, or any
other sensitive information.
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Order
processing and shipping information
Q:
When is my order processed?
A: As soon as we recieve it,it
can take up to 14 days to 28 days for delivery
Q:
How much does shipping cost?
A: Shipping costs vary and are calculated for each order, as you
add each item you will be informed of its shipping price.
Q:
If my selection is "canceled," what happens?
A: You get a full refund.
Q:
Do you ship internationally?
A: Yes.
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Returns / exchanges
Q: What is the Big and Beautiful satisfaction guarantee?
A: Satisfaction guaranteed, or your money back, we can not exchange
Lingerie items if they have been worn, also adult novelties if they
have been opened, Please measure your self correctly, as once ordered
we can not stop the order as we order from the USA.
Q: How do I return an item to Big and Beautiful?
A: Post it back within 5 working days to:- underwear can not be
returned if the packet as been opened.
POSTAL ADDRESS:
1st Impression
24 Boxhall Road
Elland
HX5 0DE
West Yorkshire
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